Terms & Conditions

This website and the booking form constitutes a legally binding contract and our terms and conditions take precedence over those of any other organisation in every case.


If your payment is successful, you will receive an automatic email confirmation to the email address you specified when placing your order detailing your booking. If you do not receive this email please contact scott@sahtraining.co.uk.


All invoices must be paid within 30 days of issue.


All bookings are required to make a minimum 20% deposit at time of booking.

Cancellations & Changes to Bookings

Cancellations are permitted 28 days or more in advance of any event. SAH Training regrets that no cancellations are acceptable after 28 days prior to the event date, and therefore no refunds are payable after this point. However a substitute candidates can be nominated in replacement.

All requests for cancellations or substitutions must be made in writing to scott@sahtraining.co.uk.

Where circumstances force cancellation of the event in its entirety, SAH Training will offer a full refund within 28 days of the cancellation.

In the case of non attendance with no prior warning, bookings will still be charged at 100% of booking cost.

Learner Code of Conduct

SAH Training provide an inclusive approach to learning. We believe that Candidates should be treated with respect by their trainers. In return, we also expect and anticipate that Candidates will behave respectfully towards both other people and their training programme.

This Code of Conduct is to set out expectations for learner behaviour and the procedures that SAH Training uses to resolve matters when Candidates’ behaviour is unacceptable.

Our code of conduct applies to:

  • tutor-led/face-to-face courses and assessments;
  • the Candidates enrolled on the programme and their employers.

A learner is any individual enrolled on a SAH Training programme. This includes:

  • tutor-led course and/or assessment;
  • candidates enrolled, from point of registration, that are undertaking a programme that includes a series of tutor-led courses/assessments.

All candidates are expected to adhere to the code of conduct. 

  • A breach of the code of conduct may lead to a learner being excluded from the programme(s) of learning they are undertaking.
  • Candidates have the right, always, to see material that is kept on file and to request its removal if it is found to be incorrect.
  • Candidates are representing their own or employer’s business whilst attending a course or progression through an online eProgramme. Employers will be considered responsible for their employees’ behaviour and may be liable for any damage because of misconduct. 

We ask that you:

  • Respect others, regardless of culture, ability, race, gender, age or sexual orientation. 
  • Are courteous and respectful of host venues and training centres. 
  • Show a positive commitment to your own development and learning. 
  • Show respect for another candidates’ development. 
  • That you attend and arrive punctually to training/assessment events that you have been scheduled to take. 
  • That you cooperate with other candidates and SAH Training. 
  • Understand that candidates progress at different paces.
  • Understand that there is a certain amount of necessary paperwork which must be completed by each learner. 
  • Take care of equipment, facilities and buildings and show respect for another person’s property. 
  • Take due notice and care of your own health and safety and respect for others well-being.


The following are examples of behaviour which are considered as misconduct and may result in a learner’s suspension or exclusion from a programme of study. 

  • Failure to follow Health & Safety Regulations.
  • Conduct which prevents, obstructs, or disrupts teaching, learning or administration of tutor-led training/assessment.
  • A breach of our Plagiarism and Collusion Policy
  • Disruption to a training course or assessment, either directly or by lack of cooperation, that affects other candidates on the programme.  
  • Failure to follow the reasonable instructions and requests of the trainer. 
  • Disorderly behaviour or the use of bad or abusive language. 
  • Causing damage to the premises, equipment or property of another learner or SAH Training. 
  • Interference with software belonging to or used by SAH Training. 
  • Behaviour or language which is racially or sexually offensive, or which is offensive to those with disabilities. 
  • A lack of commitment and appliance of the learner to their own learning and development by attendance at the training course. 
  • Misuse or unauthorised distribution of intellectual property belonging to SAH Training, which includes programme content, printed and digital support materials. 

The following are considered examples of gross misconduct.

  • Violence or a threat of violence. 
  • Drunkenness or illegal use of drugs whilst on the premises of a host venue or attendance at a training course/assessment. 
  • Activity that is classified as illegal whilst attending a training or assessment event. 
  • Failure to follow health and safety instructions that may cause or have caused serious injury. 

Disciplinary Procedure

Except in circumstances which are considered acts of gross misconduct, in the first instance, the trainer will respectfully bring the issue to the attention of the learner and discuss, where necessary, to prevent further issues. 

If a learner’s behaviour continues to be unacceptable or causes disruption to the learning of others, they may be asked to leave the training room pending further discussion or consultation with their employer. If their behaviour is considered disrespectful to other candidates, the trainer or is otherwise considered to be gross misconduct, the learner will be asked to leave the site immediately. In the event of hostile behaviour towards the trainer, other candidates or members of the public, or involvement in suspected illegal activity, SAH Training will support a decision to contact the police.

Following an event where it has been necessary to remove a learner from a programme, an investigation will take place, taking note of statements provided by the learner, trainer and other eye witness accounts. 

Where it is found that a learner was removed from a course with due cause, they will only be accepted back onto future learning programmes on the condition their behaviour improves. Their employer will be held accountable for any damage resulting from the inappropriate behaviour and may also be restricted in their access of future courses. No refund or credit will be made for loss of places (or other bookings) where a learner has been refused future training. If it is identified that the removal of the learner was inappropriate, SAH Training will accommodate the learner, without charge, as soon as possible.

Refreshments & Lunch

Refreshments and lunch are not included.

Data Protection & Privacy

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